Managed service for independent dental practices

Clear the backlog.
Keep approval.
Sound human.

Chairside manually reviews your public feedback, flags sensitive cases, and delivers ready-to-approve replies—without account access or patient information.

Get a free 5-review audit See how delivery works

Delivered within one business day.
No login, card, or sales call required.

AM
FREE AUDIT DELIVERYReady for practice review
Reviews audited5One public profile
Drafts prepared3Ready to review
Escalation notes2Risk before response
M
Public review A★★★★★ · Positive

“The whole team made the visit feel calm…”

LOW
D
Public review B★★☆☆☆ · Service recovery

“I waited longer than expected and…”

CHECK
S
Public review C★★★★★ · Positive

“Clear explanations and a wonderful…”

LOW
DRAFT RESPONSEPrivacy scan passed

Thank you for the thoughtful words. Creating a calm, welcoming experience matters to our team, and we appreciate you taking the time to share this.

WarmConciseOn brand
✓
Privacy checkNo patient status confirmed
1 day
Delivery targetOne business day
WHY THIS PROBLEM

Review replies look simple until privacy, tone, and multiple locations collide.

88%of surveyed dentists reported receiving online patient reviewsADA ↗39%said HIPAA regulations kept them from respondingADA ↗$23kpaid in one HHS settlement involving review-response PHIHHS ↗
01 / THE REAL PROBLEM

Your front desk should not need a law degree to write a kind reply.

People are already asking the same questions online. Chairside turns those questions into one repeatable, reviewable workflow.

HOW

How do we reply without confirming someone is a patient?

Drafts avoid treatment details and route sensitive replies for approval.

Privacy-aware drafting
WHAT

What should we say when a review is emotional or unfair?

Service-recovery modes keep the response calm, brief, and offline-focused.

Tone playbooks
WHERE

Which reviews should we answer first?

We prioritize unanswered, low-rating, and high-risk public feedback.

Priority triage
WHY

Why do our replies sound copied even when the reviews are different?

Practice voice rules make every draft consistent without becoming repetitive.

Brand voice memory
02 / THE WORKFLOW

From public review to approved reply—without another tool to learn.

We do the preparation. Your practice keeps the final decision and publishes every response.

  1. 01
    Send one public business link

    We work only from public reviews—no credentials or patient records.

  2. 02
    We triage and draft

    Each item gets a tailored response or a clear escalation note.

  3. 03
    You review the first five

    We calibrate voice, revise once, and document what to avoid.

  4. 04
    Your team approves and posts

    You retain final editorial control over every public response.

Sample delivery formatHUMAN REVIEWED
D
Public feedbackCommunication concern · Needs attention
CHECK
★★☆☆☆
“I waited longer than expected and wanted clearer updates.”
Review contextWait timeCommunicationService recovery
READY-TO-REVIEW RESPONSE

Thank you for sharing this feedback. We know clear communication matters, especially when schedules shift. Please contact our office directly so our team can listen and follow up privately.

✓No patient status confirmed
✓No treatment details repeated
Dental professional caring for a patient in a clinic
Real context, not decorative stock. Photo by jarmoluk via Pixabay ↗
03 / BUILT FOR THE BUSY HOUR

A reliable reply desk, without another software rollout.

Your team sends one public link. A human reviews every item, applies your voice rules, and returns an organized approval sheet with escalation notes where a public reply would be risky.

  • 01Use only public review content and business information
  • 02Escalate clinical, legal, safety, and privacy-sensitive cases
  • 03Keep your practice as final editor and publisher
Request the free audit →
04 / THE OFFER

Start with a clear result, not a software subscription.

One-location service, delivered by people. You approve and post every response; we never need account credentials or private patient information.

Free 5-review audit$0 · one business day

See exactly how Chairside would handle your current public review queue.

  • Response-coverage snapshot
  • Three tailored response drafts
  • Escalation notes where needed
  • No login, card, or call
Request the free audit
30-Day Review Reply ResetBEST FIT
$795 · one location

Clear the backlog and establish a reliable response process in 30 days.

  • Up to 25 backlog reviews
  • Up to 30 new reviews during the reset
  • Next-business-day handling
  • First Five Fit Guarantee
Start with the free audit
FREE 5-REVIEW AUDIT

See what a cleared review queue could sound like.

Send your practice name and one public business link. Within one business day, we’ll return a response-coverage snapshot and three ready-to-review drafts or escalation notes.

!

Do not send patient information. Public business links are enough.

05 / STRAIGHT ANSWERS

Before you send a link.

Is Chairside software I need to install?

No. Chairside is a managed service. We deliver drafts and escalation notes to your team; your practice approves and posts them.

How does Chairside handle privacy?

We work only from public review content, avoid confirming patient status or repeating treatment details, and flag sensitive cases for offline handling. This is a privacy-conscious workflow, not legal or compliance advice.

What information do you need?

Only your public business page and public reviews. Do not send patient records, clinical details, passwords, or account credentials.

Who publishes the responses?

Your practice does. Chairside prepares and organizes the work; your authorized team remains the final editor and publisher.